Frequently Asked Questions

We are here to answer any questions you might have no matter how small. Below are a few of the most frequently asked questions at TruClean Floor Care.

SHOULD I SEAL MY TILE GROUT?

This is a very popular question asked by our clients. In short, sealing grout makes cleaning it more difficult in the log run.

We wrote a page about it here: https://trucleanfc.com/why-not-to-seal-grout/

DO WE HAVE THE CAPABILITY TO CLEAN CONDOS AND HIGH RISES?

Yes, we use our high powered professional truck mounted system for maximum cleaning potential and we have over 250 ft of hoses so we can safely run hoses up to your floor and into your home, securing them to balcony’s and stairwells as needed. Please call our office with concerns and please check if your building association will allow this.

HOW OFTEN SHOULD I GET MY CARPET CLEANED?

Generally, it is recommended to have your carpets expertly cleaned yearly at the very least. Regular cleaning are based on how much daily traffic the carpet endures and who is utilizing the carpet. By employing TruClean Floor Care you can keep your carpet looking brand-new and fresh for years to come.

HOW LONG DOES IT TAKE TO GET MY CARPET CLEANED

With our high powered professional truck mounted system we can clean 400 square feet in about an hour. However, this estimate can vary based upon the condition of your carpet and the amount of furnishings that need to be moved.

HOW SOON CAN I WALK ON MY CARPET AFTER IT HAS BEEN CLEANED?

During the drying process, keeps all fans on and try to stay off the carpet as long as possible but it will certainly be risk-free to stroll on 4 hours after the cleaning is complete.

WILL GETTING MY CARPETS CLEANED MAKE MY CARPET DIRTIER FASTER?

“No” TruClean rinses all residue from your carpet with our high powered truck mounted systems which use 250+ degree steam. This leaves your carpets residue free. Many carpet cleaning companies are leaving a chemical residue because they do not rinse your carpets properly which caused carpet to collect dirt. Its like shampooing your hair and not rinsing it out with water. TruClean has IICRC certification and uses certified Techs.

WHAT IS AN ENZYME TREATMENT?

This is an odor eliminator that uses good bacteria enzymes to kill odor at its source. This is perfect for wool rugs, upholstery, pet odor and dander, and any surfaces that have a foul odor. It has a pleasant, fresh smell for instant odor control. This product is 100% safe for pet and human contact.

DOES GROUT SEALER WORK? (Ceramic or Porcelain Grout)

Maybe for a little while. Grout lines are porous and will take in the dirt. It makes sense to seal them for protection against soil penetration. The issue we as a company are coming across is that the seal does not last and is easily broken with normal wear and tear and cleaning chemicals. If it is not sealed correctly, which 95% of the time it is not,  dirt and grease will slip through the side of the grout lines and now you have sealed dirt. Tile and grout cleaners use sealing as an upsell marketing tool for them to make more money. If they wont be honest we will. DO NOT USE SEALER ON YOUR GROUT LINES, LEAVE THEM IN THEIR NATURAL STATE!